This exploratory study investigated the relationship of organizational culture and organizational citizenship behaviors (OCBs). The purpose of the study was to expand upon previous research studying antecedents of OCB by focusing on the presumed influence of culture. The quantitative study was conducted in a healthcare management firm, with a sample of 186 respondents. Organizational culture was measured with the Organizational Culture Assessment Questionnaire (OCAQ), and assessed five dimensions: managing change, achieving goals, coordinating teamwork and building a strong culture, and customer orientation (Sashkin, 1990). Four dimensions of organizational citizenship behavior were measured with the Organizational Citizenship Behavior questionnaire: interpersonal helping, individual initiative, personal industry and loyal boosterism (Moorman and Blakely, 1995). Pearson product moment correlations, and stepwise multiple regression procedures were used to analyze the data at the individual and department levels of analysis. The predicted relationship between organizational culture and organizational citizenship behaviors was supported. Additionally, the Coordinated Teamwork scale of the OCAQ revealed that a collaborative culture had the strongest association with OCB. Implications of the findings are discussed and recommendations for practitioners and future research are given.

Keywords

• Organizational Culture
• Organizational Citizenship Behavior

(Virtual Presentation, English)