Attention: This site looks better in the latest Mozilla or Internet Explorer.

The Management Conference 2003 Home Newsletter Call for Papers Register Now

Session Descriptions

Conference Program (PDF 116 KB)  
Azhar Hj. Ahmad (Malaysia)
Influence of Communication Satisfaction on Organizational Commitment of Academic Staff of Universiti Kebangsaan Malaysia (UKM) - 30 min Conference Paper
Committed staff are important assets to an organization because they have positive personal and work values. However, research have shown that changes in the organization could influence the organizational commitment of the employees. A research was done to study the commitment among the academic staff of UKM and the variables influencing their commitment.

Nur Fitriah Ahmed Fadzil (Malaysia) Dr. Aizzat Mohd. Nasurdin (Malaysia) Professor Muhamad Jantan (Malaysia) Mohammad Ikram Ahmed Fadzil (Malaysia)
The Effects of Structural Components on Organizational Innovation: The Case of Malaysia - 30 min Conference Paper
The purpose of this paper is to determine the influence of organizational structure (formalization and centralization) on innovation (technological and process, administrative, and product) among firms operating in Malaysia.

Assc. Prof Zainal A. Ahmed Chuah Khar Yee (Malaysia) Zuraidah Mohd Zain
Technology Transfer: A Network-Based Model - 30 min Conference Paper
A Network Based Model for Technology Transfer based on a case study of three telecommunication organizations in Malaysia and China.

Dr. James A. Albers (United States) Thad Barnowe (United States)
Implications of Culture in Implementing Knowledge Management - Virtual Presentation
This paper discusses the impact of organizational and national culture at different steps in the knowledge management implementation process, and provides a framework (or mechanisms) for managing change to create knowledge management cultures.

John Annakis (Australia) Barbara Lasky (Australia)
The Flexible Workforce in the Knowledge Economy: A Case Study Examining the Perceptions of Call Centre Staff and Influence of Flexible Work Practices to Job Satisfaction in a Multi-National Call Centre Operating in Australia - Virtual Presentation
This paper explores the nature of workplace flexibility in an Australian Call Centre by comparing flexible practices to employee’s perceptions and job satisfaction on these criteria. A literature review compares and critiques the major typologies of flexibility. The management challenge is to align employee expectations to actual benefits and the strategy of the organisation.

Dr. Yongjian Bao (Canada) Dr Charlie Lane (United States)
Contracting For Engagement and Commitment: Strategic Acquisition of Tacit Knowledge By Chinese Companies - 60 min Workshop
It describes Chinese companies’ strategies for commitments from technology transferors, and analyses their unique contractual designs for tacit knowledge acquisition

Chris Baughn (United States) Kent Neupert (United States) Thi Thuc Anh Phan (Viet Nam) Thi Minh Hang Ngo (Viet Nam)
Knowledge Acquisition and the Performance of International Joint Ventures in Vietnam - 30 min Conference Paper
This empirical study addresses factors associated with the acquisition of knowledge in international joint ventures located in Vietnam.

Luke Behncke (Australia)
Intellectual Property: Who's Idea? - Virtual Presentation
Discussing intellectual property as more than just knowledge, but embodied understanding.

Wayne Binney (Australia) John Hall (Australia) Peter Oppenheim
Knowledge Enhancement in the Change Process: An Environmental Management Case Study - 30 min Conference Paper
This study highlights the use of social marketing in an evaluation program to overcome an environmental issue by a governmental agency.

France Bouthillier (Canada)
Learning about a New Industry: The Case of New Information Technology Companies - Virtual Presentation
The paper describes the problems that information technology companies encounter when they seek to gain adequate knowledge of their industry and competitors

Robert Brooks (Australia) William Dimovski (Australia)
Hot Issues, New Economy Stocks and Australian Industry IPO Returns in the Late 1990s - 30 min Conference Paper
This paper finds a relationship between Australian industry IPO returns and contemporaneous industry index returns, suggesting that capital raising and money left arguments matter.

Dr Carolyn Bullard (United States) Andrea Scroggs (United States)
The Paradox of Technology: A Case Study of the Impact of Modern Technology on a Linguistic Minority - 30 min Conference Paper
Gaining access to modern culture is one of the benefits of technology. Yet minority groups do not always welcome new technologies. An examination of the impacts of technology on members of the Deaf culture can give some insight into that resistance.

Dr Christie H Burton (United States)
Organizational Culture and Organizational Citizenship Behavior: A Levels of Analyses Study - Virtual Presentation
The effect of organizational culture on organizational citizenship behaviors is examined across levels of analyses.

Ivy Chan (Hong Kong Special Administrative Region of China) Patrick Chau (Hong Kong Special Administrative Region of China)
Exploring the Nature of Knowledge in Knowledge Management - Virtual Presentation
Understanding the concept of knowledge

Dr Yoosuf Cader (Australia)
Knowledge Management, Technology and Mass Customisation - Virtual Presentation
The Information and Knowledge Management Organisation Tree schematically represents how an organisation pulls together all the disparate knowledge components in an organisation to deliver mass customisation.

Grace C.L. Chien (Hong Kong Special Administrative Region of China) Cathy H. C. Hsu Rob Law
Knowledge Management Application in Hotels - 30 min Presentation
This study reviewed a set of foundations for various management philosophies and was motivated by a lack of understanding about the role of knowledge management (KM) in the hotel context.

Lorrie Clemo (United States) Karen Wolford (United States)
Worker Productivity through Knowledgeable Interpersonal Relations: Understanding Cultural Differences in an Anglo-American and Latino Workforce - Virtual Presentation
Strategies are discussed that help managers appreciate cultural differences in order to increase employees' value.

Bronwyn Coate (Australia)
Intellectual Property Rights, Technology and Innovation:: Some Economic Considerations - 30 min Conference Paper
Technology can advance by changing the elements in existing technologies into a new combination (particularly the labour component) to yield new innovations. While the process of technological innovation is largely spontaneous, unpredictable and uncontrollable it is often argued that intellectual property rights through their effect on the profits from innovation affect the incentive to innovate and therefore impact on the rate of technological change and advancement. Also in considering the impact of intellectual property rights on technology, innovation and economic growth, this paper will focus on the institutional structures that underpin and impact on decision making and economic behaviour. In particular the shift in the ownership of inventions and the distribution of innovations away from individuals and towards large corporations is a significant factor that has implications for an effective and efficient system of intellectual property rights.

Tabitha Cole (Australia) Richard Gough (Australia)
From Rhetoric to Reality: The Gaps between Model and Practise in an Organisational Change Program in an Australian Process Manufacturing Plant - Virtual Presentation
The paper examines the response of employees to an organisational change program, based on empowerment, at an Australian subsidiary of an American multi-national company.

Susan F Corbett (New Zealand)
The Database as a Business Asset: The Anomalous Position of the Database in New Zealand Copyright Law and the Implications for Knowledge Management - 30 min Conference Paper
An analysis of the legal status of databases, including the results of a survey of NZ e-businesses with one or more databases.

A. J. Culpepper (United States)
Toward An Asset-Based View of Human Capital - Virtual Presentation
Discussing the Human Asset phenomenon and presenting a model to quantify the asset on the balance sheet.

Constantine Danopoulos (United States)
NGOs, Poverty and War: Women and children in Bosnia and Kosovo - 30 min Conference Paper
The paper deals with the impact of war on women and children in post conflict Bosnia and Kosovo, and assesses the role of NGOs to help alleviate poverty and post-conflict psychological and other difficulties.

Merran Davis-Havill (New Zealand) Delwyn Clark (New Zealand)
Sustainable Growth and Innovation in SMEs: Building the Emotional Commitment of Owner/managers to Change and 'Learning to Learn'. - Virtual Presentation
This paper examines the personal attributes and capabilities that SME owner/managers need to sustain growth and provide continuous innovation.

Rubby Dhunpath (South Africa)
The Professionalisation and Corporatisation on NGO's in South Africa - 30 min Conference Paper
The paper focuses on the discourses of three members of the of a language development NGO which attempt to document the organisation’s institutional memory. In this particular context, the interviews revolve around one of the NGO's strategic planning workshops, which attempted to make the organisation more responsive to market forces as well as to respond donors’ demand for ‘professionalisation’ of the NGO. A significant preoccupation of the workshop were labour issues, employment conditions and broader issues of self-actualisation through work. In particular, the interviews with Tracy evinced a distinct disillusionment with the irreconcilable conflicting demands placed on her as a development manager, while Rene attempts to temper this resistance by presenting a corporate voice

Rod Dilnutt (Australia)
'Practical Application of Taxonomy: Three Case Studies - Plenary Speaker

William Dimovski (Australia) Robert Brooks (Australia)
Promise More, Leave Less: The Importance of Dividend Forecasts in Initial Public Offerings - 30 min Conference Paper
This study investigates whether the amount of the dividend per share (DPS) yield that is forecast in the prospectus explains in part, the amount of 'money left on the table' by the pre initial public offering owners.

John Kevin Doyle (United States)
Organizational Change in a Small University: A Case Study - Virtual Presentation
Implementing a vision in a university is used to compare decision-making with that in a large business, and related to organizational change ability.

Dr. Muhannad El-Mefleh (United States)
Financial Liberation in Theory versus Reality - Virtual Presentation
This paper delineates the theoretical structure of financial liberalization and explores the reality of financial liberalization in developing countries.

Ray Eldridge (United States)
Planned Change and Innovation: Impacts of Organizational Congruent Values - Virtual Presentation
Study focuses on shared values as a facilitator of organizational change

Judith Ellis (Australia)
Standards Policy and Strategy in the Information Management Industry - Plenary Speaker

John Findlay (Australia)
Knowledge Creation Technologies help Transform the Way Young People Learn and Work - Virtual Presentation
How emergent Knowledge Creation Technologies (KCT) scaffold the thinking and learning of young people.

Dr Andrew Daniel Finegan (Australia)
Wicked Problems, Organisational Complexity and Knowledge Management: A Systems Approach - Virtual Presentation
This paper explores the concept of 'wicked problems' - problems that are poorly structured and hard to define - within the context of organisational complexity and the challenge of effective knowledge management and decision making.

Dr. Gary Fontaine (United States)
The Knowledge Paradox in Global Management: Local versus Global Assignment Strategies - 30 min Conference Paper
Examines the impact of changes in global assignment strategies on knowledge needed for success in rapidly changing local and global ecologies.

Philip Foster (United Kingdom)
Keeping your Account Manager Up-to-Date: Winning with Information - Virtual Presentation
“This job is becoming impossible” said Julia (the fictitious Account Manager). “My account contacts appreciate me when I am well informed. My directors want me to look focussed, and lead the drive for further business …. but the amount of time and energy wasted trying to prepare for account meetings is ridiculous”. She continued

Prof. Pat Franks (United States)
Knowledge Matters: A Case Study of Dell Computer Corporation - Virtual Presentation
End-to-end operational excellence is central to Dell’s success. This paper will examine the key role knowledge management plays in Dell’s business strategy.

Harris Friedberg (United States) Dr Mary Eleanor McCombie (United States)
Eco-tourism and Social Change: Two Case Studies - 60 min Workshop
Knowledge-based implementation of ecologically-sound management practices led to sustainable economic growth in two marine-protected areas

Michael Gangemi (Australia) Robert Brooks (Australia) Mark Stewart (Australia)
Measuring the Economic Impact of Knowledge-Based Institutions on National and Local Economies - 30 min Conference Paper
Presentation of a framework for measuring the economic impact of knowledge-based institutions on local and national economies.

Dr. Charles E. Gannon (United States)
When the Global Compass Points West: How Macrohegemonic Machinery is Overpowering Multiculturaism in the Information Age - Virtual Presentation
For years, theorists have invoked and relied upon Raymond Williams' extension of Gramsci's concept of "hegemonic culture," but this model may be due for significant revision. Williams's rhetoric suggests that a given `hegemony' pertains to a single `culture' and `state'-- social structures which, in Williams' context, did not merely overlap: they shared the same borders. What do we do, however, when the lines separating multiple `states' and their `cultures' blur? The `hegemonic' practices and imperatives of information age superpowers-and particularly those of America--are fundamentally different from nations of earlier eras, for the nations themselves are no longer the "superpowers." At the root of the unique forms and political ecology of today's supra-national (and, increasingly) global state is a diverse array of new technologies, and a symmetrically reciprocal emphasis _on_ technology as the defining and privileged characteristic of this new, macrohegemonic social entity.

Dr. Lucia Garcia-Lorenzo (United Kingdom) E. Mittleton-Kelly (United Kingdom) R. D. Galliers
Organisational Complexity: Organizing through the Generation and Sharing of Knowledge - Virtual Presentation
This research looks into the processes of knowledge generation and sharing among the employees of a multinational business organisation after the creation of a new internet business unit (NIB). We explore those processes through the stories employees share. In interpreting the findings from the empirical study, we suggest that the knowledge spaces –where both new knowledge and organised structure can co-emerge- should be enabled rather than managed to allow for new working practices to develop.

Lewis Gilbert (United States)
Knowledge Mapping in the Earth Institute: An Overview - Virtual Presentation
A framework and examples of taxonomies for identifying knowledge strengths and weaknesses is presented.

Ross Gittell (United States)
Lessons from the Application of Science in Industry: Learning from the use of Air Quality Forecasts by the Enegy Sector - Virtual Presentation
The paper will review and assess knowledge management in the energy industry in the US. It will assess how the industry in New England approaches the use of new knowledge of air quality conditions in the context of a larger system which includes regulatory and environmental interest group actors.

Mr Trevor Goddard (Australia)
The Reported Commitment of the Corporate Sector to Community Health - Virtual Presentation
This paper reviews the commitment of the Australian corporate sector to acts of citizenry in the sphere of public health. Annual reports are a common communication medium between corporations and their stakeholders. This project reviews the disclosures made by corporations that demonstrate their acknowledgement of the impact that their activities have on the health of communities in which they operate.

Hermann Gruenwald (United States)
Terrorism Justice Knowledge Management System: To Fight Terrorism the Legal Way - Virtual Presentation
The Terrorism Justice Knowledge Management System provides terrorism related court documents and legal information to prosecuters and judges.

S Haider (United Kingdom)
Organisational Knowledge Gaps: Concepts and Implications - 30 min Conference Paper
This paper introduces the concept of organisational knowledge gaps based on empirical work on two case studies companies. Paper argues that organisations' growth and future development lies in their abilities to identify and fill their knowledge gaps.

David Hakken (United States)
Coping with Knowledge Management Fatigue Syndrome: A Requiem for First Generation KM Systems and the Economy Formerly Known as "New" - 60 min Workshop
A discussion of how early KM systems became an embarrassment and what we can learn from rethinking culturally what we know about knowledge in organizations.

Hall Matthew (United Kingdom)
Exploring the Links between Knowledge and the Management of Organizational Change - 30 min Conference Paper
This paper explores the links between knowledge and the management of organizational change, by reviewing existing literature and case-studies on change management and knowledge management initiatives, as well as drawing upon evidence from the author’s own research.

Dr. Shah Abdullah Hazman (Malaysia)
Developing Human Capital for the Knowledge Economy: :The Role of the Cultural Capital - 30 min Conference Paper
The paper is an attempt to draw attention to the lack of focus on the soft aspects - cultural side of the human capital. The paper examines the need for and the importance the cultural caiptal for rapid and sustainable development of the K-Economy. Mere intensification of training and education opportunities and active support for k-based ventures are necessary but not sufficient for this national drive. The many dilemmas are highlighted and some roadmaps sketched to support the K-Economy quest.

Pekka Helle (Finland)
Customer Experience, Trust, Value and Loyalty in Relational Exchanges: Relationship Longevity through Knowledge Creation - Virtual Presentation
Knowing what constitutes a valuable customer experience and having an ability to enhance that experience has become a key to relationship longevity.

Tania Himing (Australia)
The Role of Education, Training and Learning for Knowledge-Based Change in SME CBIS Operational Management: Results of an Australian Case Study and Plans for an Action Research Study - Virtual Presentation
An Australian case study’s results support that education, training and learning is needed to improve SME CBIS operational management. A further action research study is thus planned.

Leone B Hinton (Australia)
Learning to be a Professional: Retaining Identity in a Changing World - Virtual Presentation
As a student learning to be a professional in a changing world the journey is often fraught with competing tensions between the acquisition of generic skills and obtaining specialised discipline skills. In this milieu, professional identity as a component of professionalism is challenged because of the polarization between generalist and specialist paradigms. How do curricula respond to this?

Hooi Lai Wan (Malaysia)
Change Management: Employees' Adaptability to the Liberalization of the Malaysian Financial Sector - 30 min Conference Paper
This study attempts to find out the perception and readiness of employees’ adaptability to change in the financial institutions in Malaysia.

Humphry Hung (Hong Kong Special Administrative Region of China)
Corporate Governance and Entrepreneurial Innovation: An Empirical Study - Virtual Presentation
This paper presents the findings and analysis of the project on the study of the association between corporate governance and entrepreneurial innovation in an Asian metropolitan city. Indicators of entrepreneurial innovation are clustered into three primary attributes, preference for risk-taking, acceptance of changes, and development of new initiatives. Entrepreneurial traits of directors are found to be related to preference for risk-taking and development of new initiatives of firms, but not to the acceptance of changes in firms. Results also show that whether directors are executive or non-executive has no significant impact on the level of entrepreneurial innovation of their firms. However, share-ownership of directors is related to risk-taking preference, but not to acceptance of changes and development of new initiatives of firms.

Abdul Razak Ibrahim (Malaysia)
Performance Measurement Practices: Fieldwork from Malaysian Healthcare Industry - Virtual Presentation
Assess perspective on measuring performance in Malaysian healthcare industry.

Noor Ismawati Jaafar (Malaysia) Ainin Sulaiman (Malaysia)
Bridging Digital Divide in Malaysia: A Review of ICT Programmes and Initiatives - 30 min Conference Paper
Realizing the importance of Information and Communications Technology (ICT) in economic growth and improvements in the quality of life, the Government undertook various initiatives during the Seventh Plan (1996 – 2000) to facilitate the greater adoption and diffusion of ICT to improve in every field of social aspects, business and industries. This paper aims to describe the importance of ICT in general in the context of Malaysian National Development Plans. It reviews ICT provisions in the Seventh and Eight Malaysian Plan and the Third Outline Perspective Plan (OPP3). In addition, the Multimedia Super Corridor (MSC) and the bridging digital divide program are reviewed. The findings illustrated that the programs implemented are successful to a certain extend.

Margaret Jackson (Australia)
Globalised Information: Can the Law Cope? - Plenary Speaker

Constance R. James (United States)
Testing Learning Organizations - Virtual Presentation
This study analyzes large US firms to determine if learning organizations exist. It studies their strategies and structures, cultures, strategies, integrating mechanisms, and organizational form.

Paul James (Australia)
NA - Plenary Speaker

Kristina Jaskyte (United States)
Organizational Culture and Innovation in Nonprofit Human Service Organizations - 30 min Conference Paper
This paper presents a study that examined the relationship between organizational culture and organizational innovativeness in twenty nonprofit human service organizations. It was hypothesized that cultural consensus, or the degree of sharing of organizational values, and organizational values (the consensus content) would be important predictors of organizational innovativeness. Leadership and size were included as control variables. The results of multiple regression analysis showed that while the overall model was significant, the only independent variable that predicted organizational innovativeness was cultural consensus. It accounted for 35.6% of variance in the organizational innovativeness.

Marc Jones (Australia)
Knowledge and Interests: Understanding Conflict and Cooperation in the Knowledge Management Process - 30 min Conference Paper
A discussion of the sources of conflict and cooperation associated with implementing knowledge management systems. Will address the topic at the network, firm, intra-firm, and individual employee levels. Will use critical stakeholder analysis to identify sources of conflict and cooperation in order to guide the development of an implementation plan.

Sandra Jones (Australia) Marianne Gloet
Knowledge Management: Developing Knowledge Leadership through Human Resource Management and Industrial Relations - 30 min Conference Paper
Knowledge management - the human resource management and employee relations perspectives.

Sandra Jones (Australia) Diana Maldonado
Developing Knowledge: Universities and Organisations Linked through Research - 30 min Conference Paper
Developing knowledge - university and organisational collaboration.

Vishwanath Kallimani (Malaysia) Dino Isa (Malaysia) Jyoti Kallimani (Malaysia)
Multimedia Applications in Representing the Organizational Knowledge - Virtual Presentation
Information technology has added a great value to the industrial sector in last decade. The new concept of knowledge management (KM) sprung up in recent years. The knowledge based solutions have the capability of solving the industrial problems to the greater extent. Object oriented techniques provide the greater extensions in implementing the knowledge activities .Artificial intelligence (AI) introduced to simulate the human intelligence in machines. As a part of the KM , AI has contributed as a significant role in decision support systems (DSS).Information system development in particular Knowledge base approach requires a human knowledge which has been the real challenge in real world. Knowledge acquisition has been viewed as the bottle neck in the process of knowledge system. Multimedia (MM) system, provide a better and effective representation of intellectual skills. Emerging MM techniques will allow users to store, retrieve, share and manipulate the complex information.

Nicolina Kamenou (United Kingdom)
Critical Issues in the Implementation of Diversity Strategies: A Case Study of UK Organisations - Virtual Presentation
An examination of the issues and problems encountered in 2 UK organisations in their attempt to implement diversity initiatives and strategies

Alanah Kazlauskas (Australia)
Understanding The Dynamics Of International Scientific Expert Work In The Global Public Sector - 30 min Conference Paper
A discussion of a framework for and preliminary results of a study of international scientific expert work in the context of doping control in sport

Peter Keane (Australia)
Developing a Knowledge Base for Postal Organisations - Virtual Presentation
This paper investigates the interest of postal organisations in a “knowledge base” containing case studies of innovations in postal services, to be delivered by the industry’s governing body, the Universal Postal Union (UPU).

Peter Kell (Australia)
Leadership in New Times: Academic Middle Management in Australian Universities - 30 min Conference Paper
The paper proposes a framework for interpreting the nature of change associated with the work of middle level academic leadership in Australian universities.

Dermot Joseph Kelly (United Kingdom)
The Role of Communities of Practice in the Knowledge Creation Process - 30 min Conference Paper
The paper will focus on the role of the community of practice in educational institutions for organisational knowledge creation and learning.

Ross Kelly (Australia) Phil Lewis (Australia)
The New Economy and the Demand for Knowledge Based Skills - 30 min Conference Paper
This paper estimates the changes in skills mix in Australia arising from the growth in the New Economy

Anthony C. Koh (United States) Dr John Wong (United States)
Influence of ISO 9000 on Exporting - 30 min Conference Paper
The study investigated and compared the forces that drove and impeded the adoption of ISO 9000 quality standards in firms in India and Malaysia. Implications for exporters from developing countries are provided.

Eric Kong (Australia)
Using Intellectual Capital as a Strategic Tool for Nonprofit Organisations - Virtual Presentation
This paper discusses the significance of applying intellectual capital as a strategic tool for nonprofit organisations

Eric Kong (Australia)
Intellectual Capital Benchmarking Model for Nonprofit Organisations - 30 min Conference Paper
This paper discusses the importance and benefits of applying an intellectual capital benchmarking model in nonprofit organisations.

Mr. Rajasegaran.K. Krishnasamy (Malaysia)
The K-Economy Master Plan and its Implications to Higher Education Organizations in Malaysia - 30 min Conference Paper
The emergence of a knowledge era as an integral part of the global economy is leading to dramatic changes in the business environment. Malaysia has begun intensification of interest in Knowledge Management activities and has launched the K-Economy Master Plan and is depending heavily on Higher Education Organizations (HEOs) in the country to spearhead the challenge. This paper will discuss the implications of this plan to HEOs in the country with respect to their changing roles and responsibilities.

Deepak G Kulkarni (India)
Knowledge Management and the Supply Chain: A Strategic Move - Virtual Presentation
Importance of Knowledge Management in a Supply chain to make the logistics cost low and the supply chain more effective and efficient.

Krishan Kumar (United States)
Knowledge in Modern and Post-Modern Society - Plenary Speaker

Barbara Lasky (Australia)
Knowledge Management and a Human Resource Perspective: An Integrated Model - Virtual Presentation
The Human Resource department as a whole, has an important, although specialized, role to play in the knowledge management process.

Terry Leap (United States)
Accumulating Knowledge on Employee Backgrounds: Privacy versus Business Necessity - 30 min Conference Paper
Discussion of employee background checks and their impact on employee and organizational rights

Choong Y. Lee (United States)
A Comparative Study of Manufacturing Strategies and Business Performance between ISO 9000 and Non-ISO 9000 Firms: A Case of the Electronics Industry in China - 30 min Conference Paper
Quality has been identified as a key competitive weapon in the global market. Chinese firms are making considerable effort in implementing quality management in order to gain global competitiveness. The purpose of this study is to compare and contrast manufacturing strategies and business practices between ISO 9000 and non-ISO 9000 firms in the Chinese electronics industry. This study explores the differences that may exist between ISO 9000 and non-ISO 9000 firms in manufacturing strategies and business practices by analyzing survey results of Chinese electronics firms. Differences are investigated in several respect

Dr. Ook Lee (Republic of Korea)
Change Management of a Politically Sensitive Information System - Virtual Presentation
The author discusses change management of a politically sensitive information system analyzing the case of Department of Motor Vehicle in Nevada, USA.

Dr. Dale W. Lick (United States) Roger Kaufman (United States)
Change Creation and Change Management: Partners in Organizational Success - Virtual Presentation
Extending traditional change theory, this paper: *Studies reactive change management in organizations. *Defines and researches a new, proactive, comprehensive planning and change concept, change creation. *Uses the transitional vehicle of ‘learning’ and the powerful Universal Change Principle to create a comprehensive twelve-step process for effectively applying change creation in organizations. *Develops an extensive comparison of change management and change creation, showing how change creation has the potential to help organizations not only survive but thrive.

David Lin (Australia) Robert Brooks (Australia)
Team Work Model and its Applications to Transaction Cost Economy with a Consideration of Human Behaviour - 30 min Conference Paper

Benjamin Chen-Han Loh (Singapore) Ai-Chee Tang (Singapore) Thomas Menkhoff (Singapore) Yue Way Chay (Singapore) Hans-Dieter Evers
Knowledge Management in Higher Education - 30 min Conference Paper
This paper argues that knowledge management practices and tools can aid universities undergoing transformation in the knowledge society, and benefit from addressing recommended KM strategies and objectives.

Lok Chun Kit (Hong Kong Special Administrative Region of China) Dr Judith Hollows (Hong Kong Special Administrative Region of China)
The Innovation Strategies of Hong Kong Organizations: Lessons Learned from the Development of E-Commerce - 30 min Conference Paper
On the basis that business innovations are path dependent and shaped by their institutional context, the adoption of E-Commerce in Hong Kong is assessed through an innovation systems perspective.

Lu Suhen (Australia)
Taiwanese Expatriates in China: Managing Career and Family Commitment - Virtual Presentation
Taiwanese companies have invested in China’s rapid growth over the past decade. In this regard, a large number of Taiwanese expatriate managers (TEMs) are assigned to China to manage foreign subsidiaries. This study reviews the relevant literature regarding seven aspects of expatriation: selection criteria, cross-cultural training, international adjustment, family issues, appraisal performance, repatriation and the causes of failure. Drawing on interviews with the TEMs and their spouses in China and Taiwan to examine the seven aspects of expatriation, the paper then discusses the major challenges faced by the TEMs to balance career and family issues during the overseas appointment in China. Finally this paper proposes some recommendations that can be used as a reference by Taiwanese companies to facilitate more effective expatriate management practices in China.

David Lyon (Canada)
Globalization, personal data, and the new challenges for information management. - Plenary Speaker

Rosniwati M Nasir (Malaysia)
Measuring the Effectiveness of a Web-based Online Knowledge Portal for the Research Community - 30 min Conference Paper
This paper examines the effectiveness of a proposed web-based knowledge portal for the research and academic community in Malaysia.

Naomi Maierhofer (Australia) Karin Finsterle
Values, Trust, Perceived Benefits and Knowledge Sharing: In The Australian Public Sector - Virtual Presentation
Sharing knowledge with immediate coworkers is related to trust, while sharing knowledge with managers or more distant staff is related to perceived individual benefits.

Tayyab Maqsood Dr Andrew Daniel Finegan (Australia)
Applying Models of Knowledge Management to an Industry Case Study - Virtual Presentation
This paper is a part of an on-going research project examining knowledge management and innovation in Australian industry. The model presented in this paper is based upon analysis of the literature and a series of preliminary interviews in industry.

Bill Martin (Australia)
Internet diffusion and knowledge-intensive enterprises in the Victorian wine cluster - Plenary Speaker

Frank Martin (United Kingdom)
Core Competencies: New Ventures and the Development of Competence - 30 min Conference Paper
A key element in the search for competitiveness is the concept of core competence. The creation of a model of core competence is therefore vital to business success.

Lynn Massey (United Kingdom)
Learn2 a Network Approach to Knowledge Management and Organisational Change - 30 min Conference Paper
A 3-year programme at Cardiff University investigates how a network of 5 companies approach and undertake a Lean transformation

Nazirah Mat Sin (Malaysia) Che Zulkhairi Abdullah (Malaysia)
Template: (Space Usability) for Learning Material Development - Virtual Presentation
This research will study the usability factors concerning Template Design for this purpose: The development of Bilingual Learning material for two main usage:-1)production of Learning material by Nursing College course co-ordinator/instructor, 2) using/learning from this template(screen display).

Wolf-Ekkehard Matzke (Germany) Werner Jens (Germany)
Design Technology Knowledge Transfer - Are We Led Astray? - 30 min Conference Paper
The central claim of this paper is that the current knowledge transfer practice between the semiconductor and EDA industry doesn't utilizes the certain insights of contemporary knowledge management research.

Paul Maxim (Canada) Jerry White (Canada)
The Relevance of Policy Research for Policy Makers - 30 min Conference Paper
Based on a survey of Canadian policy makers, this study focuses on those elements of policy research that strike policy makers as either relevant or irrelevant to their decision making. Specifically, we examine the issues that create a blockage in knowledge transfer between researcher and policy makers

Dr. Kevin M. McKenzie (Australia)
Interpersonal Knowledge Exchange In Specialised Communities of Practice: How Consultants Source, Exchange and Deliver 'Payload Knowledge' To Solve Client Problems In Context - 30 min Conference Paper
This paper draws on findings from a qualitative case study to propose an eight-stage interpersonal knowledge exchange process. It also explores why consultants prefer social processes to existing IT solutions.

Kevin McNelis (United States) William L. Smith (United States)
Financial Statement Deficiencies of Enron and the Role of Arthur Andersen: Understanding through the Logic of Nietzsche - Virtual Presentation
We look at how Nietzsche's errors affected the Sarbanes-Oxley act of 2003.

Practice Associate Professor Menkhoff (Singapore)
Notes from an Intelligent Island: Knowledge Management in Singapore's Science & Technology Park - 30 min Conference Paper
The presentation sheds light on the following question: What can the management teams of Science and Technology Parks (STPs) do in terms of KM in order to create a truly 'intelligent' STP?

Paul Mercieca (Australia) Bernadette Welch (Australia)
Knowledge Management and Information Management – Convergence and Future Directions. - 30 min Conference Paper
This paper explores the new competencies that information professionals are developing as Information Management and Knowledge Management converge.

Colleen E. Mills (New Zealand)
Conceptions of Organisational Communication : A Review of the Organisational Change Literature. - Virtual Presentation
This paper examines the way organisational communication is portrayed in the organisational change literature.

John Milton-Smith (Australia)
Knowledge Management and Learning Culture: A Business Strategy Perspective - 60 min Workshop
Without a learning culture in place, Knowledge Management risks becoming just another fad. This paper constructs a new organizational model to highlight the interdependence between strategic foresight, individual and organizational learning and Knowledge Management systems.

Gina Zanolini Morrison (United States)
Cultural Identity Development: A Model for Building Positive Intercultural Relationships that Support Information Management - 30 min Conference Paper
This paper proposes a model of cultural identity development that offers a framework for understanding and facilitating the process of growth and change that will assist the formation of intercultural relationships and promote successful information management in the global society.

Mark Munoz (United States)
Travel Executives' Perceptions on the Impact of Globalization on Contemporary Business - Virtual Presentation
This research highlights the findings of a global survey conducted by Dr Mark Munoz on how companies respond to a new and global environment. The survey was conducted early 2002 among 119 senior level travel executives in 35 countries.

Dr Peter Murray (Australia)
Values, Artistry, Choice: Rethinking Organizational Competencies - 30 min Conference Paper
This paper questions the idea that organisational competencies are derived from organisational resources acting alone, or from a design-like process. It raises the often forgotten notion of artistry and values as the main contributor of organisational competencies

Abdeslam O. Al-Hemali Nafad (Malaysia) Professor Muhamad Jantan (Malaysia)
The Analytic Hierarchy Process (AHP) to Strategic Decision Making - 30 min Conference Paper
The paper aimed at introducing the AHP to make strategic decisions more systematic.

Dr. Joanne Christine Neal (Canada)
Teaching Students to Be Critical Consumers of Knowledge and Technological Innovation - Virtual Presentation
Developing a humanities approach for middle years schooling that emphasizes science as a human activity and considers its impact on society.

Solomon Negash (United States) Waymond Rodgers (United States)
Effects of Information Quality and Reliability on Knowledge Transfer - Virtual Presentation
Information reporting is occurring in a more transparent environment, where international stakeholders and other decision-makers demand reliable information, not only in written form but also “at the touch of an icon” from a company's web site. These users need to have confidence that the information provided by an organization has credibility: that it has been prepared objectively and presented fairly by an organization with sound corporate governance arrangements. Independent professional accountants giving assurance on it can enhance such credibility. One key to a company success is to incorporate intangible assets such as knowledge based or intellectual capital in its planning. Three hundred sixty-three Internet users participated in this study, and their responses were analyzed in a covariance structural model. The study results indicate that users as “stakeholders” require accounting and non-traditional information in order to make their decisions regarding investments or to retain a company products /services. Further, results indicate that companies can increase its profitability by educating its users about web-based information. Implications of the confirmed model suggest that organizations can use knowledge assets in order to provide a competitive advantage.

Trevor Nesbit (New Zealand)
Differing Perceptions of Knowledge Management: A New Zealand Context - 30 min Conference Paper
The purpose of this paper is to present the differing perceptions of Knowledge Management that are held by knowledge workers in a New Zealand context.

Manuela O. Nocker (United Kingdom) Dr. Lucia Garcia-Lorenzo (United Kingdom)
Teaming-in-Action: Stories of Knowledge Creation and Sharing in Project Teams. - Virtual Presentation
This paper focuses on the process of teaming through the narratives of knowledge generation and sharing developed by an ICT project team of a Big 5 management consultancy.

Dr Terry Nolan (United Kingdom)
New Insights Into Small Business Learning Through Personalised Approaches To Knowledge Management - Virtual Presentation
Six ‘behavioural-expertise’ profiles of SME owner/managers are proposed, together with a flowchart model indicating preferred modes for knowledge sharing.

James Norrie (Canada)
Linking Knowledge Management and Project Management Practices: The Missing DNA of Business Success? - 60 min Workshop
This research paper deals with the intersection of Knowledge Management and Project Management practices in a corporate setting.

K.B. Oh (Australia) Sanjoy Bose (Australia) Nick Billington (Australia)
A Cross-Sectional Analysis of Value-Drivers in the Knowledge Economy - 30 min Conference Paper
This paper conducts an initial characterisation of the value-drivers prominent in four intellectual-capital intensive sectors in Australia.

Erman Iswandi Othman (Malaysia)
Regaining Competitiveness Through Human Resource System and Practices Change : The Japanese Companies Experience - 30 min Conference Paper
The study examines the changes in HR systems and practices adopted by several Japanese companies to cope with the changes in business environment

Prof. Nicholas S.K. Pang (China)
Initiating School Organizational Change through Self-evaluation - 30 min Conference Paper
This paper investigated into the roles of self-evaluation in leading and managing school organizational change and transforming schools towards learning organizations and posits that the principal is a key player in the cyclical process of continuous improvement.

Cec Pedersen (Australia) Don Smith (Australia) Dr Jon Austin (Australia)
Performance Management and Appraisal: An Applied Knowledge Management Metaphor? - 30 min Conference Paper
Developing a holistic performance management system as a knowledge management tool for a global university to extract value from its intellectual assets

Charles Rarick (United States)
SPB International: Making a Socially Responsible Decision on Plant Location - Virtual Presentation
A short case involving the selection of a foreign plant location and the responsibilities involved in such a decision.

Dr Jennifer May Rindfleish (Australia)
Who's Managing Gender Balance in Private Sector Organisations?: A Study of Senior Management Women in Australia - 30 min Conference Paper
This paper researches the views and strategies of 251 senior management women in Australia towards issues of gender balance in management.

Dr. Liliana Rodriguez-Campos (United States) Dr. Rigoberto Rincones-Gomez (United States)
Organizational Engineering Model: Theoretical and Practical Guidelines - Virtual Presentation
Implementing an organizational engineering system is often a lengthy and expensive process. Without a model to guide its design, organizational engineering initiatives will likely run out of time, money or political support before they can contribute real value to the organization. Therefore, this paper describes the Organizational Engineering (OE) Model, a comprehensive framework for designing, conducting, and evaluating the engineering of organizations in order to achieve maximum long-term effectiveness, efficiency, and efficacy. The OE Model is supported by theory and practical guidelines for its use by diverse organizations as a common organizational engineering philosophy. The intention of engineering organizations is to move the organization from its current state to a more desirable or improved state. Therefore, the OE Model provides a crucial support to the organization’s management and staff, which has been designed to acknowledge their different perceptions of organizational engineering, and use this knowledge to systematically improve the organization.

M.S. Sandhu (Malaysia)
Malaysia and The Knowledge Economy: Are We Ready? - 30 min Conference Paper
This paper discusses Malaysia's readiness in its transformation into a knowledge based economy.A selection of knowledge economy indicators are used to examine and evaluate the current state of the economy.

Harry Scarbrough (United Kingdom)
Knowledge Management and Human Resources: The Unspeakable in Pursuit of the Infeasible? - Plenary Speaker

Dr. Bill Scheela (United States)
Knowledge Transfer: The Development of Venture Capital in Southeast Asia - 30 min Conference Paper
We used the case-study research methodology to explore the development of the venture capital industry in the Philippines. We identified the major characteristics and challenges of the venture capital industry. Based on our findings, we propose that Filipino venture capitalists have developed unique strategies, which are distinct from both developed and developing countries that support venture capital activity.

Andrew Scown (Australia)
The Academic as Knowledge Worker: The Voices of Experience - 30 min Conference Paper
This paper explores the lived experience of being an academic and working as a knowledge manager in today's university.

Najmuddin Shaik (United States)
Alternatives to WebCT and Blackboard Commerical CMS: Design and Implementation of a Generic Course Management System - Virtual Presentation
This paper describes the experiences of the English as second language faculty at Universidad Nacional de San Luis, Argentina and on-line designers in U.S. collaborating from a distance using e-mail as the primary channel of communication to develop a generic course management system for teaching English as second language. The discussion will cover issues relating to interface design, instructional design, communication tools, assessment methods, tracking mechanisms, nature of the online learning environment, web hosting, and technical support.

Mohmad Yazam Sharif (Malaysia)
Managing Knowledge on Mergers and Acquisition: A Study of the Malaysian Banks - 30 min Conference Paper
This paper aims to provide some insights into how Malaysian bankers manage their knowledge on mergers and acquisition (M&A). This was viewed from the human resource perspective. A total of 30 human resource managers and officers of Malaysian banks were surveyed. It was found that all of them stated that their respective organizations had implemented some mechanisms to ensure their employees and former employees are taken care of.

Rumesh Sharma (Malaysia)
Understanding Organizational Learning Through Knowledge Management - 30 min Conference Paper
An attempt to identify how different knowledge management models contribute towards realizing the practical implementation of organizational learning at the workplace

Siaw Irene
A Study of the Evolutional Change in the Hong Kong Banking Industry using Porter's Framework - Virtual Presentation
The paper is to develop both a rigorous and useful framework that effectively bridges the gap between the anticipated competitive benefits of Internet banking and business strategies in Hong Kong.

Shahid Siddiqi (United States)
Globalization and Management Education: A Human Factor Perspective - 30 min Conference Paper
The paper studies globalization in the context of management education. It identifies and evaluates some of the assumptions of globalization. The aim of the paper is to bring into focus the human consequences of the dynamic interaction of management education and globalization.

David Simmonds (United Kingdom) Jo Fawcett (United Kingdom)
Knowledge Management Measurement: Metrics to Assess the Effectiveness of Knowledge Work Contributions - 60 min Workshop
Case study of KM in health care environment, and use of Knowledge Work Contributions tool

Kirpal Singh (Singapore)
Leading & Managing: Challenges for the Globalised KBE - Plenary Speaker
Explores the significance of differentiating ‘leadership’ and ‘management’ across cultures as we try and make globalisation effective in a Knowledge-Based Economy.

Subramanian Sivaramakrishnan (Canada) Ms Marjorie Delbaere (Canada) Dr Edward Bruning (Canada)
The Role of Knowledge Management in the Market Orientation – Business Performance Linkage - Virtual Presentation
We examine the role of knowledge management in organizations’ market orientation - business performance relationship. We show that knowledge management has a mediating role.

Michael W Small (Australia)
Managerial Wisdom And Knowledge Management: Why Do We Not Include Both Of These In Current Management Programs? - 30 min Conference Paper
The theme of this conference is ‘knowledge management’. An examination of the four conference themes reveals that there is no indication of any attempt to address the highest form of knowledge viz. wisdom. The purpose of this paper therefore was to look at the above two concepts, define them, and then relate them to management problems and issues in contemporary society. We know that knowledge management is concerned with the way knowledge is created or acquired, encoded, catalogued, indexed, organised, stored or destroyed, and how it is retrieved for later use. We that knowledge, per se, is an intangible concept, and is generally considered to be ‘stuff’ inside peoples’ heads. Finding a working definition of managerial wisdom or even wisdom proved to be almost impossible.

William L. Smith (United States) Mark E. Hillon (United States) Gabriel D. Isaacs (United States)
Storytelling Networks: Human Capital as an Interaction of Trait and Situation - Virtual Presentation
Main Theme: Human Capital: Its Role and Significance in a Networked World. Sub-Theme: Social Talk and Storytelling.

Dr. J. Goosby Smith (United States)
Mirrors, Telescopes, and Magnifying Glasses: Toward a Comparative and Multilateral View of Diversity Education - Virtual Presentation
This paper criticizes the tacit assumption of U.S. diversity education, suggests a new multilateral and comparative model, and reports themes from a qualitative research study.

Dave Snowden (United Kingdom)
Context, Narrative and Content, Breaking away from the Tacit and Explicit Words - Plenary Speaker
Not Available

Hongli Song (Australia) Bill Martin (Australia) Dr John Byrne (Australia)
An Analytic Hierarchical Framework for evaluating Knowledge Management Practices in Victoria Local Governments - 30 min Conference Paper
This paper presents an analytic hierarchical framework for evaluating knowledge management practices in Victoria local governments using fuzzy set theory.

Hongli Song (Australia) Bill Martin (Australia) Dr Hepu Deng (Australia)
A Novel Knowledge Management Framework for Integrating Data, Information and Knowledge within an Organization - 30 min Conference Paper
This paper presents a novel knowledge management framework for integrating data, information and knowledge within an organisation. From in an information system perspective, the paper has conducted a comparative study of the two main conceptual models of knowledge transformation along the continuum of data, information and knowledge. With the identification of the existing issues and concerns in the knowledge transformation process and the challenges that an organisation faces in effectively managing its knowledge assets nowadays, the paper presents a new model of knowledge transformation and discusses the implications of this new model for the design and development of knowledge management systems in an organisation.

Lerine Steenkamp (United States)
Information Technology, the Key Enabler for Knowledge Management: A Methodological Approach - 30 min Conference Paper
Statement of problem The contemporary organization requires a large volume of data, information and knowledge to conduct its business successfully, and meet its goals and objectives. Informational assets are present in the organization but are frequently not utilized to advantage. The presentation argues that information technology (IT) is a key enabler by making it possible to optimize the “organizational memory” thereby having information and knowledge available in support of the strategic, tactical and operational levels across functional structures within the organization.

Jacky Swan (United Kingdom)
Knowledge and Networks:: Making the Link - Plenary Speaker

Majda Tafra-Vlahovic (Croatia)
Impacts of National Cultures on Companies Operating in Various Countries - Virtual Presentation
In planning corporate strategies across nations based on changing corporate culture, particular cultural features of nations and corporations need to be taken into account.

Y W Teh
Data Mining in E-Shopping - 30 min Conference Paper
This paper investigates one of important factors like selective hyperlinks and their influence on the response time of web server. If there are many hyperlinks in a web page, it will take a lot of time for loading. One of the ways to reduce the response time is to provide a personalised web page to the user; only relevant hyperlinks will be displayed.

C. Temponi (United States) Beverly Chiodo (United States)
Students’ Perceptions: Academic Improvements - Virtual Presentation
The purpose of this research is to collect students’ perceptions on a “good student” and develop profiles of a capable student that could benefit all institutional customers

Rita Patel Thakur (United States) Margaret Deal Redman (United States)
Creating Effective Organizational Structure Utilizing Knowledge of Organizational Culture: A Case Study - Removed 6/8 DS
This paper presents an analysis of effective development and implementation of Linking Pin structure that promoted trust, open communication, participation in goal setting and decision making processes, and a decentralized control process in a university setting. The critical role of in-depth knowledge of the organizational culture in the successful implementation of this structure is reviewed.

Dr Dr Mike Thombs (United States) Daniel P. Thombs (United States)
The Triage Information Technology Model - Virtual Presentation
The mission of The Triage IT Model is to define a framework that may be used by IT professionals to develop policies, procedures, resource work areas, and instruments for a communication support system.

T. Ramayah Thurasamy (Malaysia) Professor Muhamad Jantan (Malaysia) Dr. Aizzat Mohd. Nasurdin (Malaysia) Koay Hooi Ling
Internal Group Dynamics, Team Characteristics and Team Effectiveness: A Preliminary Study of Virtual Teams - Virtual Presentation
The advances in ICT and also the advent of the Internet have changed the way we work in the new millenium. Virtual teamworking has already been practised extensively in the West but in the case of Malaysia, a developing country it is still struggling to get a strong foothold. In lieu of the above this study looks at the impact of internal group dynamics, team characteristics on the effectiveness of a virtual team. among manufacturing companies in the northern region of Malaysia. A questionnaire survey was used to collect data from 152 virtual teams from the multinational firms operating in Penang. The findings showed that team characteristics do not impact internal group dynamics or team effectiveness; while internal group dynamics correlates positively with virtual team effectiveness. Among the dimensions, it was found that team member relations correlates positively with both team performance and team member satisfaction, while team leadership was found to correlate positively with team member satisfaction. Thus it can be concluded that it is important for managers to maintain proper composition and characteristics of the virtual team, while concentrate more effort on the team member relations and team leadership to promote better team dynamics. Communications among team members need to be handled with care. Excessive communication using the wrong means, such as electronic communications, may have negative effects and causes dissatisfaction among team members. At the same time, increasingly, the conventional co-located (face-to-face) teams will endeavor to improve its performance and effectiveness by imitating some of the technologies and the characteristics of virtual team.

T. Ramayah Thurasamy (Malaysia) Professor Muhamad Jantan (Malaysia) Rosmimah Mohd Roslin (Malaysia) Rusinah Siron (Malaysia)
Technology Readiness of Owners/Managers of SME’s - 30 min Conference Paper
The impact of globalization in this part of the world has been a boon to some but a bane to many others. One group of organizations affected most in a developing country like Malaysia are the Small and Medium Enterprises (SME). Due to their size and limited resources, they are finding it difficult to compete globally with larger firms which have more resources and are more technology ready as compared to the SME’s. Although the advances in ICT and also the advent of the Internet have changed the way we work in the new millenium, this particular group of organizations have been slow to catch up with the rest who are frantically embracing technology to compete more effectively. Since the owners/managers in SME’s are the ones who decide on whether to embark on this perilous journey of technological advances or not, this study specifically focuses on them to gauge their technology readiness and to understand whether their readiness differ with regards to age, sex and educational level. A questionnaire survey was used to collect data from 102 owners/managers of SME’s operating in the northern region of Peninsular Malaysia. We adopted the Technology Readiness Index (TRI) which refers to people’s propensity to embrace and use technologies for accomplishing goals in home life and at work developed by Parasuraman (2000) to measure the readiness of owners/managers. The measure uses 4 constructs, optimism and innovativeness as enablers whereas discomfort and insecurity are inhibitors. The findings showed that the overall TRI score (M=3.03, SD=0.26) which indicate that the owners/managers are neutral in terms of their technology readiness. This can easily be attributed to the fact that although they are optimistic and innovative but at the same time they experience high levels of discomfort and insecurity. There were also significant differences in terms of technology readiness across various demographic variables (eg. age, gender and educational level). One interesting finding was that the female owners/managers had higher readiness as compared to the males. Predictive validity of the TRI was established when the test differentiated those with low and high TR scores in terms of their technology related belief and intention to use a technology based service. Implications are further explored.

T. Ramayah Thurasamy (Malaysia) Mohamed Sulaiman (Malaysia) Good Ching Ng (Malaysia)
Impact of Internal and External Learning on Manufacturing Performance - 30 min Conference Paper
Malaysia is pushing forward towards the e-economy and k-economy and the issue of learning becomes an important resource towards capability building. This study tries to study the impact of internal (form sharing, training, collaboration) and external learning (from partnerships and consultants) on manufacturing performance among manufacturing companies in the northern region of Malaysia. A questionnaire survey was used to collect data from 68 manufacturing firms. As firm size and industry type has been found to influence manufacturing performance, these variables were statistically controlled. A multiple regression analysis indicated that the control variables managed to explain 10% of the variance in manufacturing performance whereas the internal and external learning variables explained an additional 37% of the variance in manufacturing performance. A further scrutiny showed that internal learning variables such as training (b=0.48, p<0.01) and collaboration (b=0.24, p<0.1) were the only significant predictors of manufacturing performance. The external learning variables were not significant predictors of manufacturing performance. This goes to show that internal learning has to be strongly emphasized by the management in order to enhance the manufacturing performance. Implications of the findings are further explored.

Hoon Hoon Toh (Malaysia) Professor Muhamad Jantan (Malaysia)
Knowledge Management: An Exploratory Study on Malaysian Organizations - 30 min Conference Paper
Knowledge Management, KM has become a strategic issue for organizations, impacting organizational performance and effectiveness. This research attempts to explore the influence of cultural and structural characteristics and technology on the extent of KM practices.

FuSheng Tsai (Taiwan) Megan Chow (Taiwan)
Five-Factor Personality Model, Communication-conflict Management, and Quality of Team Members’ Knowledge Sharing - Virtual Presentation
The purpose is to conceptually explore the relationship between personality, CCM, and knowledge sharing.

Elizabeth A. Van Der Walt (South Africa)
Knowledge Management Value Systems: Does Its Value-system Provide the Foundation for Emotional and Spiritual Intelligence in the Workplace? - 30 min Conference Paper
This presentation looks at the extend to which knowledge management value systems contribute to EQ and SQ

Richard Vines (Australia)
Industry Development, Knowledge Management and Capacity Development Clusters - 30 min Conference Paper
This paper proposes a knowledge management model with five key inputs namely: knowledge production, knowledge quality assurance, knowledge communication, leadership and context management. The model assumes that KM needs to be conceived as an integrated support system. Further discussion is provided as to how this model could be harnessed to achieve capacity development objectives and transformational change. Particular attention is focused on the design of capacity development clusters to facilitate outcomes at sector and between-sector levels.

John Walker (Canada) Dr Kojo Saffu (Canada)
A Cross-Cultural Comparison of Consumer Ethnocentrism:: A study of Canada, Malaysia, and Russia - 30 min Conference Paper
This paper examines the CETSCALE Scores in three countries: Canada, Malaysia, and Russia. A comparison of the scores is conducted.

John C. Walsh (Thailand) Cornelis Reiman (Thailand)
E-Learning in Thailand: Prospects and Constraints for Developing Human Capital through Knowledge Creation and Distribution - 30 min Conference Paper
The vision of developing human capital through e-learning in various forms in Thailand is described and analysed, together with constraints.

Wan Hezlin Enis Wan Ismail (Malaysia) Professor Peter Charles Woods (Malaysia)
Impact of Knowledge Management on Bank Mergers in Malaysia - Virtual Presentation
The focus of this research is to identify the impacts of local banks in the area of human resources after the major merger activities in Malaysia.

Fadzilah Wan Yusoff (Malaysia) Professor Muhamad Jantan (Malaysia) Daing Nasir Ibrahim (Malaysia)
Intellectual Capital and Firm Performance: The Moderating Effects of Environment and Strategy - 30 min Conference Paper
This research examined the concept of intellectual capital by looking at the extent of IC contribution to firm performance and the moderating roles of environment and strategy.

Fatima Wang (United Kingdom)
Dilemmas in International Knowledge Management: A Mental Framework for Understanding Knowledge and Culture - Virtual Presentation
This paper argues that the concepts of knowledge and culture in the context of international business must be studied together. Knowledge and culture are viewed as giving rise to complex and problematic issues that affect the day-to-day operations of multinational companies. Different business units have opposing cultural values that may affect knowledge sharing. It is argued that a mental framework based on the dilemma theory is needed to reconcile differences and create synergy. Opening the mind to dilemmas are the first step towards improving the effectiveness of managing knowledge across borders.

Weems-Landingham Velvet (United States)
Knowing Thyself: Emotional Competence for the Knowledge-based Virtual Worker - Virtual Presentation
An evaluation of the emotional skills and competencies distinguishing outstanding from average knowledge-based virtual workers.

Michael J Withey (Canada)
Development of a Measure of Knowledge Work - Virtual Presentation
This study argues that knowledge work is discretionary organizational behavior and describes the development of a five-item scale to measure the amount of knowledge that workers use in their work.

George Wright (United Kingdom)
Sales Information Systems - Barriers to Knowledge Codification: An Empirical Investigation - 30 min Conference Paper
This paper evaluates the use of Sales Information Systems in the UK Financial Services sector. Systems adopted are being used in a limited fashion - we document why.

Dr. Janat M. Yousof (United States)
New Millenium Work Structures in Local Government - 30 min Conference Paper
Looks at innovations in local government. raises the question of where local government is in the changing order of organizational arrangements? If local governments have adapted, what are the impacts on work, jobs and careers?

Liza van Jaarsveldt (South Africa) Prof. Johan van Rooyen (South Africa)
Critical Developmental Considerations for Implementing E-Government in South Africa - Virtual Presentation
This paper looks at the use of Information and Communication Technology to promote the use and development of e-government in South Africa.